What is the initial step in handling formal inmate grievances?

• A. Investigate the grievance
• B. Document the grievance only; skip logs
• C. Dismiss the grievance outright
• D. Receive the grievance and log it

Answer: (D)

The first step is to receive the grievance and log it. Logging creates the official record that starts the formal process, ensuring there is a traceable, time-stamped entry that can be tracked, reviewed, and acted upon. This initial action protects both the inmate’s right to have their complaint addressed and staff accountability by establishing a clear starting point and timelines for investigation or response.

If you tried to investigate first, there would be no documented starting point to reference, which can lead to gaps or accountability issues. Merely documenting without logging fails to initiate the formal process and lose the required record. Dismissing outright bypasses due process and prevents potential issues from being properly reviewed. Receiving and logging the grievance is the appropriate, mandated first action.